Privacy Statement

Beam values your privacy Beam considers the guarding of your privacy as of the utmost importance. This Beam Privacy Statement states our commitment to maintaining your privacy. Reasons for collecting information Beam only collects such information as is necessary to conduct business with you. You will always know what information is being collected, and will have the option to choose how Beam utilises your information to communicate with you. We will only collect information by lawful and fair means and not in an intrusive way. Beam and its service providers will only use personal or business information you have supplied in order to:

  • provide better customer service to you and your billers;
  • perform authorised financial transactions with you and your associated financial institutions;
  • operate our business as it pertains to you;
  • keep you informed about Beam products and services and those of relevant business partners; and
  • fulfil legal and regulatory obligations.

Aggregated data that contains no information specific to a particular person or business may be shared with our business partners, for example, aggregated statistical trend in a particular industry sector.

How we use your information

Beam uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment, product registration, customer support and for secure access to Beam websites.

Product promotion

Beam needs to be able to contact you about warranty inspections and new product releases and to inform you of new services, including special offers. (you may, however, notify us at any time that you do not want to receive any marketing communications from Beam )

Order fulfilment

When ordering products and services, you must provide contact information and financial information (such as credit card number and expiration date if you are using this payment method). Beam uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product registration

Beam asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you – and no unauthorised persons – receive upgrades and special offers.

Beam website access

Many useful services are currently available at Beam web sites and more services are being planned. Your information gives you authorised access so that you – and only you – can update your personal information, access online bookings and help. Our web sites may contain links to other sites belonging to other parties and which are beyond the control of Beam.

Please note that we cannot vouch or be responsible for the privacy practices of non-Beam sites. Personal information that is submitted to Beam websites is protected both online and off-line. Beam is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is restricted to only those employees who need it to perform a specific task. Beam also uses Internet Protocol (IP) addresses to analyse trends, administer our web sites, track your navigation among Beam web pages and gather broad information for aggregate use.

Our web servers may also send cookies to your browser to track navigation history and ensure transaction pages work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information. Accountability and legislative compliance Beam informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. Beam will take appropriate disciplinary measures to enforce privacy responsibilities of its employees. If Beam contracts with external service providers to provide service support, Beam will require them to conform to the Beam privacy policy.

The Beam Privacy Statement has been developed in accordance with relevant local and international privacy legislation. To demonstrate that our privacy policy accords with this privacy legislation, we are committed to a voluntary self-assessment procedure. Correction of problems If you have any questions or you believe that Beam has not adhered to this Privacy Statement, please contact Beam head office. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action. In the event that you need to update or correct your personal or business information, you can do so on the web. Alternatively, you can call, fax or mail changes to your personal information to our head office.

Changes to this Privacy Statement

Any changes to this Privacy Statement that may be made from time to time will be available on the Beam website. You can also obtain a copy of the current Privacy Statement by either emailing or writing to us.